Call 817-226-6444
Non-Standard Fasteners Made to Unique Specifications
Summit Industries, Inc.
475 Dodson Lake Drive
Arlington, Texas 76012
Fast-Spec, Inc.
475 Dodson Lake Drive
Arlington, Texas 76012
Customer Satisfaction Survey
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Phone
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If you have any difficulties or questions about this survey, contact Fast-Spec, Inc. at 817/226-6444 or by email at
sales@fastspecinc.com
Sales and Marketing
How Satisfied are you with:
1.) The amount of sales support between you/your organization and Fast-Spec, Inc.'s sales staff?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
2.) Fast-Spec, Inc.'s understanding of the service needs of your organization?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
3.) Fast-Spec, Inc.'s sales staff's knowledge of the fastener industry?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
Customer Service
How Satisfied are you with:
4.) Fast-Spec, Inc.'s ability to expedite orders when needed?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
5.) Fast-Spec, Inc.'s prompt response time to your problems and/or complaints?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
6.) Fast-Spec, Inc.'s resolution of your problems and/or complaints?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
Quality
How Satisfied are you with:
7.) Fast-Spec, Inc.'s capabilities to provide quality products?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
8.) Fast-Spec, Inc.'s prompt response time to quality issues?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
Delivery
How Satisfied are you with:
9.) Fast-Spec, Inc.'s on time delivery of orders?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
10.) Fast-Spec, Inc.'s proper packaging of orders?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
11.) Fast-Spec, Inc.'s correct shipment of orders?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
16.) Fast-Spec, Inc.'s overall performance as your supplier?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
General Information
How Satisfied are you with:
14.) Fast-Spec, Inc.'s ability to provide competitive pricing on products?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
15.) Fast-Spec, Inc.'s in-stock inventory selection?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
Comments
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2015